Quote:
Originally Posted by Epona
it is easy to see that no one is perfect and knows everything - To me you should research something thoroughly yourself before you buy if your serious about what you do, taking stock of all that is said, and then make your own mind up - Jessops staff like any other store staff are only human. You normally find that alot of problems stem from the higher levels of management. It is the same whatever your own field of hobby/profession is.You have to sort the wheat from the chaff.
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I think it a case of the blind leading the blind or a non-exsistant source of reference. Along with the fact that people do not like to admit that they can't answer the question correctly and just give any reply. Basically it is down to management to give staff training or provide a well informed help line.
To be honest I would prefer no answer than an incorrect one because it could lead to time wasting or cause damage.