Thanks for the input JoeJac
I know how difficult customers can be having worked as a service manager. But if a company has policies like this no wonder people get a bit heated. When dealing with the public a lot of psychology has to be used. If the company takes the attitude that it is always right, takes the customer for a fool it's not long before the customer gets wise and votes with their feet.
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Rob
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Last edited by robski; 16-01-07 at 14:32.
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