[Leif]

About a year ago I bought a Markins M10 ball head from Nikonians, in Germany. It was very nice until a week ago I found the quick release knob had gone missing. It was a lucky accident that I discovered its absence, as the next day I was planning to get up at 6am and drive to a local nature reserve. At the suggestion of a neighbour, I purchased a wing nut and some nuts to act as a temporary replacement. Anyway, I contacted Nikonians, and straight way they sent a replacement non-captive QR knob. I thought the original was supposed to have been captive, as that was one of the reasons for the purchase, and so I checked the documents. Sure enough, it was captive, and even looked like a captive knob. And the warranty was 3 years. Anyway, Nikonians are refusing to supply a replacement captive knob, saying that they have already done so. They haven't. They have supplied a non-captive knob which is useless as it will fall off again. I am not prepared to take the risk of finding myself in the middle of nowhere with a useless ball head.

Nikonians have several times indirectly called me a liar which I find offensive. I am not in the least but happy about this, especially since I paid nearly £300 for the item. I am not a liar, and I expect them to honour the warranty.

Can anyone recommend how I can go about taking legal action against them? I would appreciate advice from anyone who has done likewise. I really am angry that they do not give a damn.

I have attached some pictures of the replacement knob which shows that it is made from one piece of solid metal.

Thanks,

Leif