[Saphire]

Thanks for the replies.

Hi Mick, I am not using a router so that can't be the problem.

Duncan, My user name and password are the same all the way through, I don't have a problem if I just go to the site and login. They do recommend I use ftp but can't find it anywhwere. I have tried phoning them to get the correct address with no luck, they say to go to the help files. In the help files it says to use sitebulder.orange.co.uk in the ftp space and it still doesn't work.
I have downloaded the program they recommend, Terrapin, that doesn't work either, it comes up with username or password incorrect. I am totally stumped. The screen capture is what they recommended.
The only way I can update my site is to add any photos in the software, save it and then delete the whole site and reload everything individually. It takes hours.