Christine
I'm sure the problem is some of the details that you are entering in your FTP client are incorrect. Attached is the equivalent window I get with mine (WS_FTP LE - not CuteFTP lite as I thought)
Note
- the host ftp address in my case does not include my website address - it is a generic ftp sever used by blueyonder. My website address is "our-space.pwp.blueyonder.co.uk" - NB I have taken the site down while I play with site styles - see website critique thread and I'm using a URL redirection service
- the user name "our-space" (user ID in your case?) is one I specified in my self care settings - it is not the same as my log in name although if you have not chosen a a name for your webspace it may be the same.
I suspect it is point 1 that is causing you the problem, but you should be able to obtain the orange ftp sever address from thier website.
Hope this helps