Alison,
When you say you got 28 bookings, and then these customers rescheduled, why do you think they did this? It seems ot me that these people had second thoughts and having thought it over, decided that the service you were offering wasn't right for them. I think you need to find out why this happened. Even if you think you're offering a high end product at a realistic cost, do your potential customers regard you as good value?
Duncan
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