I understand fully Deci. In fact my own mum, last time she was in her local Currys buying a computer printer got a little upset by the whole experience......the assistant 'helping' her apparently turned out to be the manager, so desparate that she should buy a spare cartridge and USB lead with the printer, she actually put the printer back and went next door to Comet. It's a sorry example which I have no doubt gets repeated time and again up and down the country (one of the reasons why I left Currys, that and working with kids!). I once heard the retail advice that if someone has a good experience in a shop they might on average tell two other people about it. Whereas if its a bad experience it's more likely to be six. Thats not taking into account the world wide web!
It's quite often the robotic thoughtlessness that gets shops into a pickle. Prime example that ground my gears recently in Sainsburys. I'd popped in and bought milk, bread and eggs, which was swiftly followed by the cashier asking "Would you like help with your packing"? Three items for heavens sake!! It was slightly irritating at the time but funny on reflection.
Unfortunately it happens everywhere I guess
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