This morning I get a call to say they've taken payment twice and did I want re-imbursing, so of course I said "no keep the £2,000 for all your troubles".
So once we had arranged for the credit card to be re-credited, I asked the young lady if the camera was sent out yesterday, oh yes she said, it will be sent today
If this pathetic attempt at customer services wasn't so sad, I'd be laughing !