[en830]

After taking delivery of my 1D back in July 2007, I put my 10D and 28 - 135 ISM in to Canon for assessment for repair through my local Canon dealer. A week or so later I got a quote for the repairs which I agreed to and the dealer contacted Canon accordingly giving the go ahead.

Time marched on and nearly 3 months later I had not heard anything back from Canon. The dealer contacted Canon and as told that my camera and lens was still sat on a shelf at Canon waiting to be repaired, they claim to have never got the go ahead. They were told to proceed and agreed to turn it around asap.

Time went by, and with Christmas fast approaching I enquired as to the state of the repair, I was told that it was in hand and my equipment would be returned soon, Christmas came and went. I was told just before new year that my equipment had been despatched via Northampton.

2008 came and still no sign of the gear, this time I was told that the gear had been returned to Canon and would be sent as a priority in the next 24 hours, 3 weeks past.

Late in January I wrote a sarcastic letter to Canon threatening legal action, the very next day I got a response from their PR department, apologising and saying that my 10D would be replace by a 30D. Fair enough, all I want is a Camera back. They would get this to me in the next 24 hours.

Finally nearly three weeks later I collected the 30D and my lens from the dealer.

This evening I checked over the 30D to find that the LCD display light does not work, the Drive/ISO button and the metering point and exposure compensation button doesn't work either.

I've heard some horror stories about Canon's servicing service, but this takes the biscuit.