[Leif]

Originally Posted by Joe

Items are usually reserved for up to seven days. In some cases this can be less...were you told this? and, did you ring to confirm your item before setting out?

Joe, I rang to ask if they had an F80 in stock. They said yes, so I asked them to reserve it, and stated that I would drive over. As soon as I had put the phone down, they sold it to someone who had looked at it earlier. I drove 30 miles to find it sold.

Originally Posted by Joe

Was the camera then sent back for a free repair?. It is normal that any missed repair is done for free, and all repairs normally carry atleast a 3 month warranty...depending on the item, the manufacturer or repair agent doing the work.

I left the camera and lens with them, and was later quoted £200. So I authorised the repair. When I collected it they had only repaired the lens. What the assistant did not tell me was that the repair was for the lens alone. Now how do I prove that?

Originally Posted by Joe

Repair prices have come down in general...which is perhaps one of the reasons why many small independant repairers don't exist anymore

Jessops are not a small independent repairer. They farm out to Nikon, or at least they did then.

Originally Posted by Joe

What else do they sell? How long did they spend with you?....if their prices are that so competitive, will THEY be there in years to come?

I have spent many hours in specialist birding optics sellers. I find them very very helpful. The RSPB set up Swarovski and Leica scopes on decent tripods outside the office and left me alone to compare. They are not the cheapest but I was happy to pay a bit more. But some are the cheapest. They can do this because they sell a lot, due to good service and a reputation. Kay Optical is one example.

Originally Posted by Joe

Many of the branches are as large as the Halfords next door!....just how many Jessops branches have you been to Leif? just the inner city town branches I guess??

Slough, Luton, Basingstoke, Southampton, Reading (x2), Guildford are all small. I have been to 3 in Leicester namely the original store, the super store and a small store near Fenwicks. And of course one in London is big, and some others are small.

Originally Posted by Joe

These branches already exist

So, larger branches with greater range and more specialist staff is a bad idea then?? you contradict yourself

I do not understand you. I am saying that from a customer perspective larger stores is a good idea. But I am also saying that it is a very competitive world. Actually I suspect that the Jessops price promise drove many shops out of business. It meant they could not compete on price.

Originally Posted by Joe

Does anyone have anything new to say, or are we copying and pasting comments from the last Jessop related thread?

Boring

I'm sorry you find my post boring.

I'll give you another example. I went to buy a replacement part for a tripod head bought at Jessops in London. Assistant: "Where did you buy this". Me: "Jessops". Assistant: "No you didn't, we do not stock them." I found that rude.

Actually I am sure there are many helpful Jessops staff, but in my experience there is something very wrong with the shop (though I have not been for 3 or 4 years so it might have changed).