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Old 06-02-08, 14:25
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mw_aurora mw_aurora is offline  
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Join Date: Dec 2005
Location: Westford, MA, USA (was UK)
Posts: 271
Default Automatic renewal charges for Security Suite products

Firstly, I will be back contributing here soon - been very busy with various stuff and not much time for fora/forums.

Secondly, this is the same message as I posted on Birdforum, so sorry for the cross post, but this really hacked me off and I wanted to share my experience as a warning to others...

...watch out for automatic renewals by the reputable Security Suite companies...

It turns out that this is old news and an increasingly common practice but I only found out today. It appears that McAfee took £39.99 from my credit card to renew a subscription for a product I haven't used for nearly 2 years. And yes, they nailed me last year too, but I missed it (McAfee emails are spammed and I missed the charge on my card).

To make it hurt more, even if I wanted the product, I can get it whilst living here in the US for half the price.

Worse still, it was for one user of just the VirusScan software - you can get 3 users of the complete suite for only a few ££s more...

I am particularly careful with all online purchases and couldn't understand how it happend. Having researched it, it seems that there is no way around this automatic annual subscription at McAfee when you buy their product online. You have to call them to cancel it but they didn't clearly tell you that they are going to do it, so you don't know you have to cancel it...

I have ranted about this today on my blog, if you want to read more.

Moral of this - check your credit card statements carefully and don't trust anyone
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