I suspect that from a legal point of view Fuji are correct. EU law I think only enforces a 1 year warranty. But it does seem outrageous for the sensor to last only 1 year, and for Fuji to state that it was designed only to last that long.
Stephen might be right, but I also suspect they are trying to make money from the sensor repair. Make sure you publicise this elsewhere and the threat to S5 sales might make them change their mind.
I knew someone who was fairly wealthy, but he was a professional complainer. I would hear him on the phone at work, and he was quite rude and aggressive with sales customer support staff. But he got his way. He usually got a refund, or a rebate, or compensation, or a replacement. I found him an utter pain to deal with as he was totally selfish, but clearly it worked for him. I am sure you do not need to be rude like this person was to get results.
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