Problem trying to load photos into a gallery

[John Hallas]

Duncan, I can do everything you suggest - items 1-10
I can see the images ready for upload, with a tick next to them. I untick all (3 of them) and retick one and I get the error message I have shown. I can untick them al and try to process but this says no image to process.

I am sorry to be so unhelpful (believe it or not but I am an IT consultant) but everything seems so self-obvious and yet I am still having problems.

I still contend that the server must be keeping a record (or the actual images) of the first one that I tried to load that was too big and that is causing ongoing problems.

[yelvertoft]

John,

I'm afraid I don't know how to remove files stuck on the server. If you had a picture in your gallery then I have the moderator option to "Delete all pictures in this usre's gallery", which would presumably fix it. As your gallery appears to me as empty, I can't delete anything.

Time to get Andy/Steve/Ollie (Admin) involved I think. I'll send a PM.

Duncan

[Saphire]

John, have you tried clearing your cache, sometimes this works.

[John Hallas]

Christine, I effectively did that by using the works computer today whereas I used the home one yesterday. I will try again now though

I am sure my photos are eagerly awaited after all this build up

[Andy]

I've used the 'delete all users photos', just on the off-chance that may clear the image cache. Actually logging off may have an effect as that's not the same to the software as simply logging-on on another pc.

I have a feeling the gallery image cache clears itself after a day or two... so it may be worth being patient.

If still no joy, then I'll have to get Ollie to have a look at the main database.

The system is pretty robust and often has to deal with members accidentally uploading massive images, with no ill effects.
cheers,
Andy

[John Hallas]

Thanks Andy and everyone else. Logging out did not help. I still get the following error

Warning: file_exists() [function.file-exists]: open_basedir restriction in effect. File(/usr/bin/jpegtran) is not within the allowed path(s): (/home/wpf/:/usr/lib/php:/usr/local/lib/php:/tmp) in /gallery/image-inc.php on line 455

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 6400 bytes) in /home/wpf/public_html/gallery/image-inc.php on line 115

[Saphire]

John, I have just had a thought, occasionally I get the same error but it continues to load the photo with no problem, do you stop at that point or do you still carry on loading.

I have just looked and its not the same error.

[miketoll]

If all else fails you can always rejoin the forum as johnybike2 and start again!

[John Hallas]

No luck Christine, I have no option to continue.

I might rejoin as something else. After watching LOTR 2 the other night I thought Gandalf's horse might make a good forum name - Shadowfax

[Andy]

Hi,
Please do not rejoin and start another account at the moment. I have contact our techy and hopefully he will resolve the problem in the next 24hours.
cheers,
Andy