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Monitor - One NOT to Buy.

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Old 18-01-06, 17:53
G B-S. G B-S. is offline  
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Location: Teesdale
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Default Monitor - One NOT to Buy.

Dear all,

I hope I have put this in the correct thread.

18 months ago I purchased a LaCie Electron Blue 22in monitor costing over £500 a lot of money for a CRT but it carries the reputation of being the graphic designerís tool.

No 1. Failed after 6 months
No 2. Didnít work at all.

After weeks of correspondence LaCie agreed to send a brand new one to which I was entitled in their terms of waranty (No2 was reconditioned).

No3 was not brand new, was filthy dirty, stunk of cigarette smoke and chips, and yes, youíve guessed Ė it didnít work. This carried an engineerís certification that it had been inspected and met the colour standard before despatch.

No 4, which was brand new, failed after two months.

It has taken many letters and phone calls and threats of legal action finally to get a refund.

You have been warned.

G B-S.
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Old 18-01-06, 18:25
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Canis Vulpes Canis Vulpes is offline  
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Thanks for the information, it WAS something I fancied.
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Old 02-03-06, 00:20
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Rhys Rhys is offline
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Location: Yorkshire
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I was thinking of getting a LaCie hard drive, but after this info on cutomer support I don't think I will, chears.
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Old 02-03-06, 00:45
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Gidders Gidders is offline  
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I've got one of thier hard drives - I just hope I don't need customer support after that story.

G B-S - maybe an email to them, with a link to this thread will show them the sort of bad PR a poor customer support team gives
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Old 31-10-07, 19:23
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carman carman is offline  
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Hard Drives stick with the majors, Western Digital, Maxxtor or Seagate.
The older I get the better I used to be.
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Old 29-09-08, 23:52
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mirax mirax is offline  
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we've used lacie drives at work in the past ,1 word awful 2 out of 5 failed and they are dreadfully slow stick to your known brands imo seagate are the most reliable
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Old 13-10-08, 22:53
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Age: 50
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Ouch...sounds like they're going to loose future business. It's true what is said about poor service, and 6x potential customers told, verses, good service and 2x told.

I'm going through something similar with Vodafone 3G at the moment, except I haven't even received anything yet.!! On four separate occassions now I've been told the unit is in dispatch and will be with me the following day. I wish they'd be honest and tell me they're out of stock, it's gonna be on back order and it'll take another week....but unfortunately they don't. dou!
primarily using Nikon film and digi kit, and some micro 4/3rds gear for experimenting with old lenses
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Old 07-02-09, 22:14
SamW SamW is offline
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Location: London
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Originally Posted by mirax View Post
we've used lacie drives at work in the past ,1 word awful 2 out of 5 failed and they are dreadfully slow stick to your known brands imo seagate are the most reliable
I can second this, I've had a problem with a lacie drive (my first and last one) but my Western Digital is doing fine so far.

Sorry to hear about your experience G B-S, can I ask what monitor have you got now?
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